Home Delivery FAQs

Sections in this article:

• What is home delivery?
• How do you deliver?
• When do I get my paper? How long does it take to deliver?
• What if my paper is late or missing?
• How do I change my shipping address?
• Can I pause delivery?

What is home delivery?

For print subscribers, we deliver your print newspaper to your home every week.

How do you deliver?

We use Australia Post to deliver newspaper.

When do I get my paper? How long does it take to deliver?

Delivery times will vary based on where you live (e.g. urban or rural area). We publish our newspaper every Thursday. Your first paper may take up to 10 business days to arrive, and after that you should regularly receive your newspaper within a few business days after we publish.

Occasionally, there may be minor delays due to special circumstances such as weather or holidays.

What if my paper is late or missing?

If your paper doesn't arrive as usual, please allow extra 3 business days due to the unexpected delays with Australia post in some remote area. If you still haven't received the paper after 3 business days, please contact us so we can repost you another copy!

How do I change my shipping address?

Please contact us right away if you want to change your shipping address.

Can I pause delivery?

Going on holiday, moving, or just need to stop your subscription delivery for a while? Please contact us and we'll be happy to help. Let us know which day you would like to pause delivery, and which day to resume.